![]() He told Mike they would “meet at the courthouse in Frankfurt” – and the case went before the German Regional Court. Under eBay’s rules, sellers can cancel auctions more than 12 hours before the sale closes if the item is damaged.īut the German bidder messaged Mike to say he had won the item and demand he pay out to cover the cost of him buying an equivalent tape recorder. Bids hit £1,380 before Mike said he realised the device was faulty and ended the auction with eight days left to run. Mike said he initially ignored the disgruntled man’s messages because he believed ending the auction was allowed under eBay’s rules. Offers rose to more than £1,000 but the retired music studio manager said he noticed the device was damaged and decided to cancel the sale.Ī German man, who was the winning bidder when the listing was pulled, then insisted he had become the unit’s owner – and demanded it be shipped to him. Mike Godden, 72, advertised a vintage 1970s tape recorder on the auction site and invited bids starting at 99p. Most likely this is a boilerplate message eBay sends in order to cover their ass(ets) after a recent court ruling in Germany determined a UK seller was on the hook for almost £12,000 after an auction was ended early and cancelled.Ī German court ordered a British pensioner to pay almost £12,000 to an eBay bidder angry that he had pulled an item from sale. We wish you that the open points can be clarified quickly and without complications and have a pleasant day. ![]() In this context, we would be pleased if you could come to an amicable agreement with your buyer on the handling of the purchase. In order to obtain a legally binding statement for your specific case, you have the option of contacting a legal advice center, for example a lawyer or consumer center. ![]() If the purchase contract is to be cancelled, the consent of both parties is usually required. When using the "Cancel Purchase" function, we would like to point out that the purchase contract with your buyer is usually not cancelled by using this function. We know from experience that this matter can be a trigger for conflicts between transaction partners.įor this reason, we would like to draw your attention once again to the following: We are writing to you because you recently informed your buyer about the cancellation of purchase.but he still wants to complete the purchase. The message from support in Germany appears to have been run through a translator, but a call to the regular support line confirmed it is a legitimate message from eBay. This morning we get a crazy message from eBay customer service indicating that we should seek legal counsel!!!!! They want to purchase outside of eBay again! So we block them. This then leads to the customer being angry, so we send them a link to the new listing. They never respond, so we cancel the order and select "Buyer Hasn't Paid". We send an additional follow-up message through eBay that asking if they would like us to cancel the order. And if the buyer does not pay we should cancel the order. ![]() They told us to not contact the customer outside of eBay. We also contacted eBay customer service via eBay for business. We sent them a strongly worded message through eBay indicating that we can only conduct business through eBay. Asking us to send them an invoice through PayPal. That evening we get an email from the customer (through our business Gmail account). The customer responded that they would pay for the item the next day. The customer did not pay for the item, so we messaged them to see if they wanted us to cancel it. We have a customer who sent an offer for an item on Jun 16th, 2023. The trouble started when they accepted an offer from a buyer in Germany who did not immediately pay for the item. Liz Morton ~ Founder Published: Updated: Jun 22 2023ĮBay seller HK Resale had a strange interaction with support, raising the question do all sellers need to seek legal advice before canceling orders to Germany? ![]()
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